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Quality & SOPs
Controlled procedures and service standards aligned with ISO 9001:2015.
SOP Categories
Standard Operating Procedures are controlled documents. Only approved versions may be used.
General Cleaning SOP
Core procedures applicable to all sites
Approved
HMO Cleaning SOP
Shared spaces, waste, tenant interaction
Approved
Pub & Restaurant SOP
Kitchen hygiene, glass handling, out-of-hours work
Approved
Office & Commercial SOP
Data awareness, secure access, desks & equipment
Approved
Document Control
All procedures are reviewed periodically to ensure consistency, effectiveness, and compliance with contractual and regulatory requirements.
Cleaning Quality Reviews
Record routine inspections and escalated quality checks.
Low ratings automatically trigger corrective actions and management review.
Staff Quality KPIs
Window: last 90 days • Staff-linked rows via list fields (Closed escalations excluded)
Escalations (Staff-linked)
0
Total staff-linked escalation rows in window (excluding Closed).
Staff With Escalations
0
Unique staff members linked to escalations.
Repeat Offenders
0
Staff with 2+ escalations in window.
Staff-linked Rows Logged
0
Total staff rows captured (all ratings, excluding Closed entries).
Cleaning Quality KPIs
Frequency: every 30 days • Due soon window: 7 days
Inspections (Last 30 Days)
0
Total quality reviews submitted.
Escalations (Last 30 Days)
0
Poor/low ratings triggering escalation.
Sites Overdue
177
No inspection within frequency window.
Due Soon
0
Next inspection due within window.